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Business Skills for Project Managers and Business Analysts

High Impact Communication


This has helped me sharpen my approach when communicating.

Project Manager, Marathon International Oil (GB) Limited


Its quite helpful especially for me who had no background with project management. I was quite educated on it.



Fun and simple, easy to apply immediately once back in office.

Project Manager, Tetra Pak


A very interactive learning experience .. now have lots of new techniques & tips to use

Vice President, PMP, State Street Global Markets


Entertaining teacher, offering very good applied knowledge in communications, analyzing the entire communication model and offering best practices

Project Manager, Global Blue S.A.


I find the course very useful and helpful. The information given is good and comprehensive.

Science Issue Manager, Cosmetics Europe


The course was succinct and direct to the point. It helped me to re-assess how I communicated with colleagues at work and people in general. I recommend this course for any executive who wishes to be "heard".

Country Manager, Bumi Armada Berhad


I was satisfied with the course.

Team Lead - Partner Operated Assets DK, DONG Energy

Properly convey your true value through high impact communication for maximum results.

With effective communication skills, your technical capabilities could reach even further. Even the best ideas, strategies and work plans must be effectively communicated to have value. This course will teach you techniques for creating high-impact and meaningful communication with colleagues, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the style of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication myths and ways to identify when a miscommunication has occurred. The course also address issues related to communication in a virtual and global environment.

The ‘Higher Value of High-Impact Communications’ were identified as one of the top 10 requirements and development trends for 2010. Driven by a need to make faster, more cost-effective business decisions, the often background skill of effectively facilitating diverse groups to achieve consensus through high-impact communications will be moved to the fore as a key RMD role.

Interested in finding out more about how the effect that communication can have on your organisation and team? Go to our website and download our podcast ‘The Miscommunication Gap’. Find out how as individuals and as organisations, we are constantly communicating — whether intentionally or unintentionally, and what the risk of miscommunication is. To download the podcast go to

Is this course for me?

This course is aimed at any Project Managers or Business Analysts who need to communicate a powerful and clear message as part of the job, for example project goals, business challenges, project progress.

What will I learn?

  • Deliver persuasive communications
  • Adapt your communication style to the receiver’s style for greater impact
  • Work and dialogue more effectively in small groups
  • Select the most appropriate medium and structure for high-impact communication
  • Implement techniques and strategies to create high-impact communication
  • Plan your communications and meetings for maximum results

What is included in the price?

Pre-course assessment tools

All Digital Course Materials

Food and Refreshments

Post course reinforcement training

Online tools and templates

Career coach

Does this course help me towards certification/accreditation?

Take this course is you aim to achieve any of the following certification:

What topics will be covered in the course?

Click an individual topic title to expand/contract it or
Expand All Topics | Contract All Topics

  1. Communication Intelligence
    1. ESI’s communication model
    2. Communication factors
    3. Emotional awareness
    4. What’s my communication style?
    5. Communication styles
  2. Planning Messages
    1. ESI’s Communication Model
    2. ESI’s communication planning process
    3. Audience analysis
    4. Overcoming objections
  3. Message Structure
    1. Content
    2. Audience
    3. Purpose
    4. Storytelling
    5. Visual aids
    6. Different learning styles
    7. Persuasive oral communication
  4. Message Delivery
    1. Preparation
    2. Rehearsing
    3. Q&A sessions
    4. Feedback
    5. Persuasive presentation skills
  5. Effective Meetings
    1. Business meetings
    2. Trust
    3. Empathy
    4. Active listening
    5. Question types
    6. Dialogue (vs. discussion)
    7. Meeting facilitation

Available as customised in-house training

Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives. Find out more here.

Why choose us?

What sets us apart from many other training companies is that we guide you through your entire learning journey.  We work together with you to assess your skills gap, map out your individual learning path and offer you the resources to then help you reinforce and adopt new tools and techniques learnt from your training and apply them to your daily work. Find out more.