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Business Analysis Courses

Facilitation Techniques for Business Analysis


A well structured, and very enjoyable course. I went away confident that I’d honed my skills in this area. I’d recommend the course to anyone in business, not just those looking to improve their BA skillset.

Shell eServe Application Delivery Analyst, Shell


The Facilitation Techniques for Requirements Development training has been excellent, I really enjoyed the course and learned a lot. It was very helpful doing all these practical exercises. The trainer was an expert and it was great hearing from her experiences. The course was well-organised (booking, location, training material, trainer etc.) and went really well, also it is good to be able to choose from a variety of locations and dates for the course. I will still recommend ESI. ļ

Senior Associate, Sapient


I found this course to be excellent. The course material for is very good. The response time from the instructor is less than 24 hours which allowed me to complete the course at the pace that I wanted. The scenario based approach on this type of courses makes it very practical and the follow up questions at the end of each lesson are a good reminder on the key concepts learned. In summary, I would highly recommend ESI as training provider. Good course material is supported by excellent and knowledgeable instructors.

System Analyst, GTECH

Learn how to effectively help stakeholders define their needs and develop them into quantifiable requirements through facilitation.

Those practicing business analysis spend a significant amount of time facilitating sessions to gather requirements and other information. Yet, many facilitators lack formal training on how to effectively do so. A successful facilitation session results in requirements and information that can be analysed and worked with once the session is complete. Facilitation Techniques for Business Analysis focuses on teaching the facilitation skills necessary to elicit and analyse requirements on a project.

In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these into quantifiable requirements through facilitation. As a facilitator, you will learn how to prepare for and conduct both face-to-face and remote group sessions. You will be exposed not only to several facilitation techniques, but you will also learn effective facilitation practices and how to manage conflict in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment with a trained facilitator to guide you through various activities. You will leave the class with the confidence to prepare for a session, including creating a facilitation plan, motivating a group’s participation, building consensus, managing conflict, maintaining session focus, and evaluating results for lessons learned.

Is this course for me?

This course can help those individuals at all levels who need to better facilitate meetings and workshops around requirements or other specific outcomes. While the course focuses in the business analysis space, this is applicable to all disciplines (agile PM, traditional PM, contracting, etc.)

What will I learn?

  • Define facilitation in the context of business analysis
  • Identify opportunities for facilitation in business analysis
  • Explain the role and responsibilities of a facilitator
  • Plan a facilitation session
  • Choose appropriate facilitation techniques for a given session
  • Conduct a facilitation session using best practices
  • Manage conflict during a session
  • Describe how business analysis can contribute to your organization and your individual work and responsibilities
  • What is included in the price?

    Pre-course assessment tools

    All Digital Course Materials

    Food and Refreshments

    Post course reinforcement training

    Online tools and templates

    Career coach

    Does this course help me towards certification/accreditation?

    What topics will be covered in the course?

    Facilitation and Business Analysis
    • What Is Facilitation?
    • The Facilitation Process
    • What Is a Facilitator?
    • Facilitation in Business Analysis
    • Facilitation in Business Analysis Is Iterative
    • Roles in Facilitated Sessions
    • The Importance of the Role of the Sponsor and SMEs
    • BA Facilitation Opportunities
    • Good Facilitation is a Combination of Techniques and Practices
    Facilitation Session Planning and Techniques
    • Considerations for Session Planning
    • Session Planning: Objective and Participants
    • Session Planning: Potential Risk
    • Risk Management Plan
    • Session Plan: Environment
    • Considerations for Remote Sessions
    • Take Advantage of Virtual Tools
    • Remote Session Tips
    • Session Planning: Agenda and Techniques
    • Facilitation Techniques Overview
    • Brainstorming
    • Idea Generation/Grouping/Categorisation
    • Brainwriting
    • Focus Group
    • Various Requirements Workshops (i.e. Process Improvements, JAD’s,  Agile Iterations, others)
    • Gap Analysis
    • Root Cause Analysis (i.e. Fishbone Diagram, 5 Whys);
    • Force Field Analysis
    • Multivoting
    • Criteria-Based Grid
    • Impact/Effort Grid
    • Verification of Facilitation Session Plan
    Facilitation Practices
    • Facilitation Practices Overview
    • Executing a Facilitation Session: Prior, During, Ending
    • Active Listening
    • Generating Participation
    • Neutrality
    • Questioning
    • Paraphrasing
    • Maintaining Focus
    • Using Visual Aids
    • Feedback
    • Summarising
    • Synthesizing Ideas
    • Intervention
    • Executing a Facilitation Session
    Facilitation Conflict Techniques
    • Argument vs. Debate
    • Types of Conflict During Facilitation
    • How to Prevent Group Dysfunction (The Basics of Team Dynamics: ‘Forming, Storming and Norming’)
    • Managing Conflict Between Participants
    • Managing Conflict with a Participant
    • How to Handle ‘Negativeholics’
    • How to Handle Resistance to Change
    • How to Manage Diverse Groups and Other Cultural Considerations
    • Intervention During Conflict
    • Resolving Issues
    • Steps for Working Toward Consensus

    Available as customised in-house training

    Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives. Find out more here.

    Why choose us?

    What sets us apart from many other training companies is that we guide you through your entire learning journey.  We work together with you to assess your skills gap, map out your individual learning path and offer you the resources to then help you reinforce and adopt new tools and techniques learnt from your training and apply them to your daily work. Find out more.